Inbox

Most inbound messages are handled for you and never reach the Inbox. What's left is the remainder — a real person said something to your brand and no automation had an answer. That's exactly the set worth a human's attention, which is why it's its own page rather than a filter on a bigger list.

• Replies to a broadcast with no interactive follow-up configured — there was nothing set up to answer them.
• Replies that no branch matched in a campaign that does have a follow-up flow.
• Replies with no recent send to that number, so there's no message to thread them to — someone texting your number out of the blue, or long after a campaign ended.

Each row is one inbound message, newest first. The header line tells you where it came from:

• Channel — RCS or SMS.
• Contact — the last few digits of their number only. The full number is never displayed.
• Reply type — a text reply, a file, or a shared location. File and location replies have no text of their own, so the body reads No text content.
• Sender — which of your senders they were replying to.
• When — in your account timezone.

The list shows the 200 most recent messages; if there are more, it says so. Inbound replies are also subject to your brand's data-retention window (30 days by default) — see Data retention.

Dismiss on a row clears it from the list once you've dealt with it; Dismiss all clears everything currently showing. Dismissing is a “handled” marker, not a delete — the message stays in your data until retention removes it, and it never comes back to the list.

There's no reply box. RCSync doesn't send one-off messages to individuals: everything outbound goes through a campaign, so responding to someone here means picking up the conversation in whatever channel your team already uses.

Rather than checking this page, you can have unmatched replies pushed to a Slack channel as they arrive. Connect a channel on the Integrations page, then open Slack notifications here and switch on the senders you want forwarded. New senders stay off until you turn them on, so nothing starts flowing without you choosing it.