Inbox

Most inbound messages are handled for you and never reach the Inbox. What's left is the remainder — a real person said something to your brand and no automation had an answer. That's exactly the set worth a human's attention, which is why it's its own page rather than a filter on a bigger list.

• Replies to a broadcast with no interactive follow-up configured — there was nothing set up to answer them.
• Replies that no branch matched in a campaign that does have a follow-up flow.
• Replies with no recent send to that number, so there's no message to thread them to — someone texting your number out of the blue, or long after a campaign ended.

Each row is one inbound message, newest first. The header line tells you where it came from:

• Channel — RCS or SMS.
• Contact — the last few digits of their number only. The full number is never displayed.
• Reply type — a text reply, a file, or a shared location. File and location replies have no text of their own, so the body reads No text content.
• Sender — which of your senders they were replying to.
• When — in your account timezone.

The list shows the 200 most recent messages; if there are more, it says so. Inbound replies are also subject to your brand's data-retention window (30 days by default) — see Data retention.

The search box above the list matches the words in a message, a sender's name, a contact's full phone number (typed any way you like), the last four digits Slack shows, or a Slack reference id. A full number is matched without ever being stored: RCSync compares it the same protected way it keeps numbers. Switch the view from Inbox to Include dismissed to search messages you've already cleared — they're marked Dismissed in the results. While a search is applied, Dismiss all is hidden, since it would clear the whole Inbox rather than just the matches.

Export downloads a CSV of exactly what the current search and view select — not just the 200 shown on the page. Each row has when it arrived, the channel, the sender, the contact's last digits, the reply type, the message text, whether it's active or dismissed, whether the contact is opted out, and its reference id. Full phone numbers aren't included, because RCSync doesn't store them for Inbox messages. Exports are logged, and the read-only analyst role can't run them.

Opt-out keywords are only caught when the reply is exactly one of your sender's keywords. Someone who writes “please stop texting me” lands here instead. Opt out on the row opts them out of the sender they replied to — the same as if they'd sent your opt-out keyword — and the row is then marked Opted out. You don't need their number: the Inbox already knows who sent the reply. The row stays on the list until you dismiss it.

To catch more of these automatically, add the words your contacts actually use to your sender's opt-out keywords on the Senders page.

Dismiss on a row clears it from the list once you've dealt with it; Dismiss all clears everything currently showing. Dismissing is a “handled” marker, not a delete — the message stays in your data until retention removes it, and it never comes back to the list.

There's no reply box. RCSync doesn't send one-off messages to individuals: everything outbound goes through a campaign, so responding to someone here means picking up the conversation in whatever channel your team already uses.

Rather than checking this page, you can have unmatched replies pushed to a Slack channel as they arrive. Connect a channel on the Integrations page, then open Slack notifications here and switch on the senders you want forwarded. New senders stay off until you turn them on, so nothing starts flowing without you choosing it.